29 Comments
User's avatar
Jennifer's avatar

Switch banks and close this credit account. There is no compelling reason to allow yourself to be put through the ringer like this, and these companies will only learn if they lose customers.

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Paul Schmidt's avatar

I had to close a Capital One Mastercard account for exactly this reason.

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Between Chairs's avatar

So sorry

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DMar's avatar

Thank you! I could not figure out why my wife’s brand new card was compromised before we received it in the mail, as was my mother in laws card!

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Between Chairs's avatar

Yep. This is not new, but the use is more widespread than ever…. Merchants are buying this service. In particular large organization did and scammers know who these are and sign up for stuff and subscriptions within seconds after obtaining your number.

It only serves the merchants. It hurts the consumer and takes security and control away.

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Victoria's avatar

I asked Visa to stop recurring charges but they said the "stop" would only last a year.

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EODMom's avatar

Skip the digital wallet. What did you think would happen?

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Mark's avatar

As I read it, the scammers put it in a digital wallet when they first got the credit card number. So, they're getting it automatically updated everytime a new number is issued.

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EODMom's avatar

I understand- I figure they are all just data on someone else’s hard drive. I just don’t save any card I use for any online purchase. Always buy as a Guest. Personal preference as a professional skeptic.

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Jim Fuerstenberg's avatar

i received a text re a toll scam too from the "state of Indiana" ...I called the state and they said there were no violations ...so i marked the text as a scam...

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Stoutcat Anonyme's avatar

Take to social media and tag both Chase and Visa in every post. Use every platform you are a member of. Join the platforms you don't already belong to. I will say this: social media allows you to be the squeakiest of squeaky wheels.

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Gregor Samsa's avatar

Personally, I'm a fan of credit unions.

In addition to switching banks, consider getting a different kind of card.

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Joseph L. Wiess's avatar

Credit card companies are rats.

The credit counseling and credit bureaus are useless..

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Jonathan Bailey's avatar

I just received an updated card and made a note to myself to go and update it on Amazon. I just went and looked, and it's already done. As someone who has had a card compromised before, this is concerning.

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Mark's avatar

Switch banks and do a bit more research to find one that makes opting out easy.

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Robert Kelly's avatar

Having just retired from a local Credit Union, we had this option for the MasterCards we issued. But we were able to turn it off within our own system thereby eliminating the Big Bank pain.

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Deoxy's avatar

I recommend changing banks (the big ones are all terrible), but even if you don't do that, open a new account, THEN *close the old one*.

That can't possibly be considered an update.

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J T Drake's avatar

Great information. Just had this happen to me on American Express. I had my Amex card, and only my Amex card, in a digital wallet. I was alerted to a fraudulent charge and had the old card cancelled and a new one ordered. When the new card arrived I updated one site with reoccurring charges and within 24 hours the same fraudulent change was attempted again. I assumed that someone at that site had access to credit card information, but having a fraudulent wallet being updated makes a lot of sense. Your post answers a lot of questions, and Amex is not in my wallet anymore.

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JC86Pilot's avatar

Stop doing all business with the bank in question. Make them lose a customer. It is the only way to inflict any pain on them and stop them from enabling fraud. Eventually they will get the message.

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Calisse Tabarnac's avatar

Don't EVER use a Chase credit card, although banking there is OK. Their representatives are instructed to lie to you when you ask about personal card security issues.

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